Derwents Parent Company Envirogen Strengthen Its Service Team To Meet Growing Demand
Envirogen Water Technologies, the water treatment specialists, and parent company of Environmental Water Systems UK and Derwent Water Systems have expanded and strengthened its service division to meet the growing demand.
Under the leadership of Bill Denyer, Service Manager, the new structure gives way to a regional and market sector bias, giving service customers specialist and dedicated contacts.
The restructuring details include:
- Aran Morris and Jim Hallatt, both highly experienced in water treatment technologies and solutions, have responsibility for the service contract customers in the North and South respectively. Giving engineers and customers an extra layer of expertise and accessibility
- Nick Whiteley has been promoted to Principle Industrial Engineer whilst Kevin Barr is now Principle Healthcare Engineer. Both are extremely experienced in their specific markets, and are available to support those customers and engineers, ensuring that Envirogen’s high service standards are maintained and best practice within those markets is promoted.
- Envirogen already boasts a UK internally based service administration team, where enquiries are dealt with on a 24/7 basis. This team welcome’s a highly experienced administrator, to complement the existing team and ensure customer service levels are continuously maintained
Bill Denyer says “These changes give us an even stronger service division in place to meet the needs of existing and new customers. We are seeing an increase in demand for flexible service offerings, and customers that require support that delivers on value and high quality” Bill goes onto say: “We wanted to and needed to strengthen this department to meet the growing needs of this division. We are confident that our customers are speaking to the best in the business and getting the answers, support and solutions they need as quickly and efficiently as possible”
The PureCare Service Offering from Envirogen boasts of flexible levels to suit budget as well as requirement. Their regional in-house team of engineers are equipped with the latest technology giving customers instant access to spare part supply, visit reports, billing data. All this is replicated back to the internet giving customers a login to their dedicated area, leaving the customer in full control and all the information they need at their fingertips.